faq's

What payment options do you provide for?

For in-store purchases we accept:

  • Cash
  • Credit cards, debit cards
  • EFT’s (electronic fund transfers). For EFT payments: please note that goods will only be released upon confirmation of cleared funds in account. (Note that payments from another bank could take up to 48 hours)
Does the Rand / Dollar exchange rate affect pricing?

Yes.

IF A CARTRIDGE COSTS $100 TO BUY, AND THE RAND TRADES AT 15 TO 1, IT WILL COST R1500.THE DOLLAR PRICE DOES NOT CHANGE, BUT IF THE RAND FALLS TO 16 TO 1, IT MEANS THE SAME CARTRIDGE NOW COSTS US R1600, HENCE SELLING PRICE INCREASES.

What is an original or OEM cartridge?

OEM stands for Original Equipment Manufacturer. OEMs, such as HP, Canon, Samsung, Brother, Epson, Xerox, OKI and Lexmark are the companies that manufacture your printers. OEM cartridges are cartridges that are branded under your OEM’s brand. We offer both OEM and less expensive non OEM products. All our products are fully compatible with OEM standards.

What is a re-manufactured cartridge?

This is a recycled cartridge that is disassembled by third parties (other than OEMs). To guarantee print quality, remanufactured cartridges are tested, cleaned internally, worn parts replaced, refilled, tested under stringent conditions and repackaged.

How does using a re-manufactured cartridge affect my printer’s warranty?

It does not affect it at all. If a problem with the printer should occur, the printer manufacturer must prove that the re-manufactured cartridge caused the damage.

My inkjet printer is not printing properly. What should I do?

Run a Head Clean. See “How can I get the most from my inkjet printer?”

What is the difference between laser and inkjet?

A laser printer uses “toner” or powder and is more cost effective in the long run. An inkjet printer uses ink in a liquid form.

What is your Returns Policy?
  • Wrong Purchase Return Policy: Please note that we have a very strict returns policy on opened items purchased in error. We do not refund these items as our suppliers will not exchange or refund opened items. If we do exchange such items; it will be subject to a handling fee (at our discretion). Therefore, please ensure that you have the correct cartridge model number for your printer before you visit the store. Ensure that you purchase the correct cartridges. Check that you have the right cartridge before opening the packaging.
  • If you return an unopened item for exchange we will gladly exchange it subject to proof of purchase. Please ensure that you have your invoice as proof of purchase.
  • Faulty Items Return Policy: Please note: Manufacturers only refund faulty cartridges if it can be proven to be faulty. The reason for this is that in many cases the machine and not the cartridge is at fault. If you are confident that the cartridge is at fault, bring the cartridge back with a test page that shows the problem. If the cartridge does not print at all, please advise us accordingly. We will send the cartridge to the manufacturer for testing. Only once they have confirmed that the cartridge is in fact faulty can we offer you a refund or exchange.
Can I use a laser cartridge in an inkjet printer

No.

Laser cartridges are made specifically for laser printers. Inkjet printers use different technology and have their own unique cartridges.

How can I get the most from my inkjet printer?

By performing regular maintenance functions.

  1. On your computer select the Start button.
  2. Select Settings
  3. Select Control Panel
  4. Double click on Printers & Faxes
  5. Select your printer from the list by right clicking on it
  6. A menu will appear. Click on Printing Preferences / Properties
  7. Select Maintenance / Services
  8. Run Nozzle Check
  9. Run Head Cleaning
  10. Run Print Head Alignment
  11. Perform a Maintenance run at least once a month. Especially if you have not used your printer for some time. A Head Clean basically blows ink through the nozzle plates, opening any clogged nozzles.

Never touch the circuitry or nozzle plates on the cartridge as this could damage the cartridge. Never leave a cartridge in direct sunlight as this will cause the ink to expand and may lead to your cartridge leaking. Have your printer serviced regularly. Contact your printer manufacturer to find out when your printers service is due. Tip: Have your printer serviced toward the end of its warranty.

I’ve inserted my new laser cartridge but my printer won’t print. What should I do?

Did you pull off the tag on the side of the cartridge? This tag must be removed completely in order to for your printer to access the toner. If you have done this, and it is still not printing, contact us.

My inkjet printer is not printing straight lines. What should I do?

Try running an alignment function. See “How can I get the most from my inkjet printer?”