FAQ

DOES THE RAND / DOLLAR EXCHANGE RATE AFFECT PRICING?

Yes.

If a cartridge costs $100 to buy, and the Rand trades at R14 to $1, it will cost R1400. However, if the Rand falls to R15 to $1, the same cartridge now costs us R1500, hence selling price increases. It is Important to know that the Dollar price does not change.

WHAT PAYMENT OPTIONS DO YOU PROVIDE FOR?

For in-store purchases we accept:

Cash
Credit cards, debit cards
EFT’s (electronic fund transfers). For EFT payments: please note that goods will only be released upon confirmation of cleared funds in our account. (Note that payments from another bank could take up to 48 hours)

WHAT IS AN ORIGINAL OR OEM CARTRIDGE?

OEM stands for Original Equipment Manufacturer. OEMs, such as HP, Canon, Samsung, Brother, Epson, Xerox, OKI and Lexmark are the companies that manufacture your printers. OEM cartridges are cartridges that are branded under your OEM’s brand. We offer both OEM and less expensive generic products. All our products are fully compatible with OEM standards.

WHAT IS A RE-MANUFACTURED CARTRIDGE?

This is a recycled cartridge that is disassembled by third parties (other than OEMs). To guarantee print quality, remanufactured cartridges are tested, cleaned internally, worn parts replaced, refilled, tested under stringent conditions and repackaged.

HOW DOES USING A RE-MANUFACTURED CARTRIDGE AFFECT MY PRINTERS WARRANTY?

It does not affect it at all. If a problem with the printer should occur, the printer manufacturer must prove that the re-manufactured cartridge caused the damage.

MY INKJET PRINTER IS NOT PRINTING PROPERLY. WHAT SHOULD I DO?

Run a Head Clean. See “How can I get the most from my inkjet printer?”

HOW CAN I GET THE MOST FROM MY INKJET PRINTER?

By performing regular maintenance functions.

  1. On your computer select the Start button.
  2. Select Settings
  3. Select Control Panel
  4. Double click on Printers & Faxes
  5. Select your printer from the list by right clicking on it
  6. A menu will appear. Click on Printing Preferences / Properties
  7. Select Maintenance / Services
  8. Run Nozzle Check
  9. Next Run Head Cleaning
  10. Then Run Print Head Alignment
  11. Finally, perform a Maintenance run at least once a month. Especially if you have not used your printer for some time. A Head Clean basically blows ink through the nozzle plates, opening any clogged nozzles.

Never touch the circuitry or nozzle plates on the cartridge as this could damage the cartridge. Never leave a cartridge in direct sunlight as this will cause the ink to expand and may lead to leaking. Have your printer serviced regularly. Contact your printer manufacturer to find out when your printers service is due. Tip: Have your printer serviced toward the end of its warranty.

WHAT IS THE DIFFERENCE BETWEEN A LASER AND A INKJET?

A laser printer uses “toner” or powder and is more cost effective in the long run. An inkjet printer uses ink in a liquid form.

WHAT IS YOUR RETURNS POLICY?

Wrong purchase Returns Policy for open items:
We have a non-negotiable returns policy on opened items purchased in error. We do not refund these items as our suppliers will not exchange or refund opened items. Should we decide to exchange such items, they will be subject to a handling fee of 15%. Ensure that you have the correct cartridges before opening the packaging.

Faulty items Returns Policy:
Manufacturers only refund faulty cartridges if it can be proven to be faulty. In many cases, the machine and not the cartridge is at fault. Original invoice must be presented, validation of the fault and original packaging. If the product is below replacement weight, we will send the cartridge to the manufacturer for testing. Only once they have confirmed that the cartridge is, in fact, faulty can we offer you a refund or exchange.

Wrong purchase Returns Policy for unopened items:
If you return an unopened item for exchange within a 7 day period, we will gladly exchange it subject to proof of purchase. Please ensure that you have your invoice as proof of purchase.

Special order Returns Policy:
Any special order items require a deposit. If returned, the deposit will be forfeited, as our suppliers are not obliged to accept such returned stock.

CAN I USE A LASER CARTRIDGE IN A INKJET PRINTER?

No.

Laser cartridges are made specifically for laser printers. Inkjet printers use different technology and have their own unique cartridges.

I'VE INSERED MY NEW LASER CARTRIDGE BUT MY PRINTER WON'T PRINT. WHAT SHOULD I DO?

Did you pull off the tag on the side of the cartridge? This tag must be removed completely in order to for your printer to access the toner. If you have done this, and it is still not printing, contact us.

MY INKJET PRINTER IS NOT PRINTING STRAIGHT LINES. WHAT SHOULD I DO?

Try running an alignment function. See “How can I get the most from my inkjet printer?”

HAVE YOU GO DIFFERENT QUESTION?